Terms and Conditions for the WestEd Publications & Resources Online Store

Terms and Conditions for the WestEd Publications & Resources Online Store

These Terms and Conditions apply to your use of the WestEd Publications & Resources Online Store at WestEd.org/resources.


Publications & Resources Online Store
Payment, Charges, and Taxes
Delivery and Delivery Charges
Digital Products
Returns and Refunds
Privacy Policy, Disclaimer, and Additional Information

Publications & Resources Online Store

WestEd’s Publications & Resources Online Store allows you to browse and purchase WestEd print and/or digital, online, and electronic publications and resources.

The Publications & Resources Online Store is available 24 hours a day for your convenience. However, we cannot guarantee that your access will be uninterrupted or error free. Access may be unavailable temporarily without notice, although such occurrences are infrequent.

If you need help or experience any issues using the Publications & Resources Online Store, please refer to our Help page.

Payment, Charges, and Taxes

You may purchase publications and resources from our Publications & Resources Online Store with the following credit cards: Visa, MasterCard, American Express, and Discover. You can also use PayPal. All purchases for digital products will be charged to your card after you submit your order. All purchases for physical products (e.g., books, guides) will be charged when products are shipped.

For your security, we require a Credit Card Security Code in order to process your payment. The code is a number that appears on a credit card that allows us to verify that the person placing the order has direct access to the credit card being used. For Visa, Mastercard, and Discover, the three-digit number appears on the signature panel on the back of the card. For American Express, the four-digit number appears in the top right corner on the front of the card.

Please ensure that you provide accurate credit card details and other information we request from you to process your payment.

Depending on your geographic location, your order may be subject to a sales tax that is calculated up-front as part of your purchase. You will be notified of the charge at the time of your purchase.

Please be aware that delivery of publications and resources to some regions in the world may incur a customs/sales tax that is payable on delivery of the physical items that you have ordered. We do not receive any amount of these additional taxes. Please check your local tax laws before placing your order to check whether you might have to pay such a tax. If you are unsure, contact us and we’ll do our best to help you.

Delivery and Delivery Charges

Most purchased products from our WestEd Publications & Resources Online Store will be sent by UPS, although we also use FedEx and USPS.

In most areas of the United States, you will be able to choose to have your purchased items sent to you by express delivery. An additional charge, which will be notified to you at the time of making the purchase, will be payable for express delivery. By making a purchase, you agree that you accept the shipping charges that have been notified to you.

It is your responsibility to ensure that the delivery details you provide are accurate and complete. We will deliver your order as soon as possible, provided the item or items you purchased are in stock.

Please see our Help page for estimated delivery times. Please note that these times are intended as a guide only. We are unable to guarantee delivery by or within a certain time.

Digital Products

After you have purchased a digital product, you will receive an email containing a link from which you can download the digital product. It is your responsibility to ensure that you provide us with an accurate and valid email address. You may also establish, during the order process, an online account to download your digital product and manage your downloads.

Each digital product contains an End-User License Agreement. Please be sure to read the End-User License Agreement, which defines user limitations for reproductions and use in classroom and other settings. You can download each digital product purchased by you up to five times. You can only use your digital product for non-commercial purposes, and as outlined in the product’s End-User License Agreement. You may not share any digital product purchased by you by forwarding or sending it to someone else, or use it for any commercial purpose.

Returns and Refunds

If you are not completely satisfied with a product purchased from WestEd, please return it in the condition that you received it within 30 days of receipt for an exchange or full refund. No products will be accepted as returns unless they are in resalable condition and still in print. Out-of-print titles are not returnable. Defective products upon your receipt and incorrect shipments must be returned within 30 days. Please see our Help page for more details.

Privacy Policy, Disclaimer, and Additional Information

Please read the above terms and conditions in conjunction with our