Resources

Resources Help

WestEd offers hundreds of print and digital products, such as video courses, research reports, and instructional books, that enhance education and human development within schools, families, and communities. Our ordering and download process is fast, easy, and secure.

How to Contact the Publications Center
Setting Up on Online Account
Lost Your Password?
Printable Order Form
Shipping Outside US
Tax-Exempt Customers
Taxes
Bookstore & Resources
Request a Products & Services Catalog
Delivery Time
Return Policy
Reprint Permissions
Privacy Policy
Terms & Conditions for WestEd’s Online Store
Request an Evaluation Copy
Special Offers and Promotional Codes
Join the WestEd Mailing List

How to Contact the Publications Center

If you wish to order a product by phone, or have questions about a title, price, product availability, or an order already placed, please contact our Publications Center at:

WestEd
Publications Center
730 Harrison Street
San Francisco, CA 94107-1242
Phone: 888.293.7833
Fax: 415.512.2024
Email: customerservice@WestEd.org

Hours: Weekdays, 9:00 A.M. to 5:00 P.M. PST

WestEd products may be ordered directly from the address and phone numbers shown above. Customers may also use our Printable Order Form (PDF). We accept payment by check, purchase order, or credit card. We accept all major credit cards.

Setting Up an Online Account

You can set up a personal account at any time. An account enables you to track recent orders, view your order history, access downloadable products, and keep your basic account information up to date. We do not store credit card information on this site.

Lost Your Password?

If you’ve lost or forgotten your password for your bookstore account, you can retrieve it easily. Simply click the Lost Password link, complete the form, and submit. You will receive a link to create a new password via email.

Printable Order Form

If you wish to order via mail, fax, or purchase order, our Printable Order Form (PDF) will guide you through all the information we need to process your order as quickly as possible. Please complete this form and mail or fax it, along with payment or a purchase order, to our Publications Center at the address above.

Special Offers and Promotional Codes

You will find promotional (or discount) codes on select WestEd mailings. If you have a code to apply towards your online purchase, please enter the code in the Coupon Code field in the Cart screen during the checkout process.

Shipping Outside the United States

Online orders can be shipped to the United States, all U.S. Protectorates, and Canada. If you would like to have WestEd products shipped elsewhere, please contact the Publications Center for rates and delivery time.

Delivery Time

U.S./Canada: Orders shipped via Ground will normally arrive within 3-10 business days from receipt of order. Alaska and Hawaii orders will be shipped for 2-Day delivery via FedEx, UPS, or USPS Priority Mail.

For international delivery, call the Publications Center at 888.293.7833.

Taxes

All applicable sales taxes for purchases of books and related materials are calculated based on local sales tax rates and will be added to your order at checkout. Sales tax will be applied to orders shipped to Arizona, California, District of Columbia, Georgia, Illinois, and Massachusetts.

Tax-Exempt Customers

To take advantage of your tax-exempt status when you place an order, you will need to furnish our Publications Center with documentation. To expedite this process, please contact the Publications Center by telephone at 888.293.7833, or by email at customerservice@WestEd.org, to place your order.

Return Policy

If you are not completely satisfied with a product purchased from WestEd, return it within 30 days of receipt for an exchange or full refund.

No products will be accepted as returns unless they are in resalable condition and still in print. Out-of-print titles are not returnable.

Defective products and incorrect shipments must be returned within 30 days.

Retailers/Wholesalers: Products may not be returned before 90 days or after 18 months of the invoice date. Prior authorization must be requested. Please call the Publications Center for more information.

Please send returns to:

WestEd
℅ Pacful
11391 Sunrise Gold Circle Ste A
Rancho Cordova, CA 95742

Privacy Policy

WestEd’s online ordering system is supported by a secured server that protects all of your personal and financial information from outside sources. WestEd will not disclose any personal information to any third party without your consent, except when necessary in connection with services provided by appropriate intermediaries (e.g., an external vendor assisting with delivery of a product ordered by a customer), who will be required to comply with the confidentiality provisions of WestEd’s Privacy Policy.

Request a Products & Services Catalog

To receive a copy of our free Products & Services Catalog, please send an email to customerservice@WestEd.org or call 888.293.7833. Please include your name, address, and phone number in the body of the email.

Join the WestEd Mailing Lists

We encourage you to fill out our online form to receive mailings about WestEd resources, special offers, events, and our award-winning newsletter.